In short, highly un-professional staff with lack of ethics and compassion for the suffering ones.
I also plan to reach out to the Guess Regional manager to report this incident. Since it was getting late, I just relied on stealing report to alliance security and asked nine one one to stop their due process. The security guy was highly reasonable and took our report even though when we were reporting the store manager tried to go back from her stance. I called nine one one to report the stealing in response to which she also called the alliance security. When we asked about checking in the camera and her response was things gets stolen all the time and camera are not for that purpose (the response seemed fishy to me.). The store manager was highly unreasonable and asked her to leave the store instead of helping her out. They forgot the bag at 6:10 and came back between 6:15-6:18. As she a ton of bags from other places she shopped, she kept the bags in the center couch / table like couch with my son. At Guess store (10600 Quil Ceda Blvd Suite 500, Tulalip, WA 98271), the customer service was highly highly unprofessional. Today, my wife (a physician by profession) along with 2 kids (8 years old and 1 year old) shopped at Premium Outlet mall.
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